Returns

14-Day Returns
We hope you love your order, but if an item isn’t quite right, you have 14 days from the date of delivery to return it to us. Please ensure items are returned in their original condition: accompanied by a Deus Parts receipt, unused with original tags attached, and in the original, undamaged packaging. Items that do not meet these requirements will be returned to you. Please include a copy of the original invoice or a note referencing your order number and contact details. We recommend using tracked and insured postage, as Deus Ex Machina is not liable for lost return parcels.

Returns Process
To initiate a return, you must first contact Deus Parts at +612 8594 2800 or parts@deuscustoms.com. Returns sent without prior confirmation will not be accepted. Refunds are processed to your original payment method within 5–7 business days of receipt. Replacements for exchanges are processed within 2–4 business days of receipt, subject to standard shipping times. Cancellations are possible only if the order has not yet been packed or shipped; once shipped, the standard return process applies, and shipping fees are non-refundable.

Legal notice: You are not entitled to a refund if the product or packaging is used or damaged. In such cases, we may offer a refund minus a $25.00 AUD restocking fee.

Returnable Categories
Full-priced items are eligible for online credit (valid for 3 years), exchange, or a full refund excluding shipping. Customers are responsible for two-way shipping costs for exchanges; for original orders under $120, a $12.95 shipping fee applies for the replacement. For faulty items, please email a photo of the fault, your name, order number, and purchase date. If deemed faulty, we will cover return freight and provide a replacement, refund, or partial refund for repairs.

Non-Returnable Items
In-store and click & collect purchases must be handled through the original retail location. Regarding in-store drop-offs, only our Camperdown store accepts online returns, which will be processed by the online team within one business day.

Once We Receive Your Return
Please monitor your tracking details. Returns are processed within 5 business days of arrival. You will receive an automated email notification once your refund or exchange has been initiated.

Problems or questions

For assistance, please contact our customer service team at parts@deuscustoms.com or (+61-2) 8594-2800, Monday to Friday, 9 am to 5 pm AEST.