Shipping

Domestic Orders
We utilise Auspost for domestic deliveries. Standard shipping typically takes 2-5 business days for metropolitan areas and 2-10 business days for regional locations. Please note that Auspost is currently experiencing significant delays, which may impact these timeframes.

 

International Orders
International shipping is handled on a case-by-case basis. Orders are generally dispatched within 1-2 business days, with delivery taking up to 21 days depending on the destination. For an accurate shipping quote, please contact us at parts@deuscustoms.com. Please be advised that all duties and taxes are the responsibility of the purchaser.

 

Order Processing & Tracking
Most orders are processed within 2 business days. During high-volume sale or holiday periods, please allow for additional processing time. Once dispatched, you will receive an email with tracking information. It is the customer's responsibility to monitor tracking via Auspost. If your order has not arrived within 5 business days, please email parts@deuscustoms.com with your full name and order number.

 

Liability & Delivery Terms
Address Accuracy: It is the customer's responsibility to provide the correct shipping address. Deus Ex Machina is not liable for refunds or replacements if an incorrect address is provided.

Transfer of Liability: Once an order leaves our warehouse, Deus Ex Machina is no longer liable for its whereabouts or courier delivery faults.

Authority to Leave (ATL): We do not authorise ATL requests directly. To have a parcel left in a safe place, you must contact Auspost with your tracking number and complete their liability waiver.

 

Customer Support
For questions regarding your shipment, please contact our customer service team:

Email: parts@deuscustoms.com
Phone: (+61-2) 8594-2800 (Monday–Friday, 9am to 5pm AEST)